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| From Our Warehouse to Your Door |
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We
normally ship all orders via FedEx Home Delivery to residences, FedEx
Ground to businesses (regular or multi weight) or via Truck, while
expedited shipments ship via FedEx Air (3 Day, 2 Day or 1 Day). On
average, we ship in-stock items within one to two business days of
receiving your order. If some items on your order are temporarily out of
stock, we will hold your order for up to 1 week. If we expect a longer
delay, we will contact you to give you the options of (a) shipping what
is currently available and the back-ordered item(s) later (shipping
charges will likely be higher in such a case) or (b) waiting until
everything is in stock before shipping or (c) canceling the back-ordered
item(s). We will always do our best to rush your order (same day
shipping for orders received before noon Pacific time) if your crop is
in dire need of one of our pest controls or any other critical product.
Expect
the following transit time for FedEx Home Delivery or FedEx Ground
shipments: 1 business day for northern CA and western NV; 2 business
days west of the Rockies (southern CA, WA, OR, ID, NV, and western UT); 3
business days in the Rockies (MT, WY, CO, AZ, and part of NM); 4
business days east of the Rockies except 5 business days for SC, NC, VA,
all of New England and FL. However,please note that remote rural zip
codes may not be serviced daily but only 2-3 times a week.
FedEx
Home Deliveries are very conveniently scheduled on Tuesday-Saturday
from 9 a.m. to 8 p.m. while FedEx Ground delivers Monday-Friday from 8
a.m. to 5 p.m.
If shipping via truck, be aware that you must be
able to accommodate a truck at your residence and that it is your
responsibility to unload it. Some items cannot be unloaded without using
a forklift. If unloading by hand, be prepared to off-load the pallet
that holds your order in approximately 15 minutes or you may be charged
an additional fee by the trucking company for the extra time (possibly
up to $100/hr).
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| Receiving Your Order |
When your order
arrives, please check it against the packing slip. Notify us immediately
of any shortages or damage.
On truck orders, do not sign for
your order until you have confirmed an identical count of boxes, bags,
rolls, bundles, pails, etc. and have checked very carefully for apparent
and/or concealed damage. We will not accept any responsibility for
missing and/or damaged items unless you note a count discrepancy and/or
identify damage on the bill of lading at the time of delivery! |
| In a Hurry? |
| We can ship FedEx 1 Day, 2
Day, or 3 Day Air. Before opting for air delivery, consider that in
Zones 2 and 3, regular FedEx Home Delivery and Ground Shipments usually
arrive in 1 to 2 days anyway, although this is not guaranteed. Be also
aware that for FedEx 1, 2 or 3 Day, "dimensional weight" consideration
may become a factor that could in turn significantly increase your
shipping charges. With any parcel size shipped via Air, FedEx calculates
the "dimensional weight" of each box in multiplying length by width by
height and then dividing the result by 194. "Dimensional weight" will
prevail if it exceeds actual weight. If shipping charges are going to
exceed what the computer calculated based on actual weight (dimensional
weight consideration can only be figured out once the shipment has been
packaged) by more than 33%, we will call first to obtain your
authorization. Otherwise, we will assume that you agree to pay these
possibly higher shipping charges due to dimensional weight. |
| Payments and Prices |
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For internet
purchases, we only accept Visa or Mastercard (unless you are set-up with
terms with us). Sorry, no C.O.D.'s. All prices are subject to change
without notice, although we do our best to hold them throughout the
year. We will notify you of any significant price increase prior to
shipping.
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RETURNS
If
any item proves unsatisfactory within 30 days of the date of purchase,
you can return it for a full refund, subject to the merchandise being in
resalable condition in its original packaging. Please use the return
form included with your shipment and send the product back to us
securely wrapped, freight prepaid and insured against loss or damage.
For
defective products still under manufacturer's warranty, please call us
first at 1-803-468-3423, as we may request you to ship the item
directly back to the manufacturer.
Receipt of Truck Orders & FedEx
On
truck shipments, do not sign for your order until you have confirmed an
identical count of boxes, bags, rolls, bundles and pails and have
checked very carefully for apparent and/or concealed damage. We will not
accept any responsibility for missing and/or damaged items unless you
note a count discrepancy and/or identify damage on the bill of lading at
the time of delivery! On FedEx shipments, if there is noticeable damage
upon receipt of your order and you are signing for it, be sure to note
the damage with the driver. If FedEx has left the package at your house
or you later find concealed damage in your package, we may still file a
claim with them. Please call us immediately upon receipt of your
shipment if there are any problems.
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